E-commerce · free guide

Recover abandoned carts with email

Around 7 in 10 carts are abandoned, and most stores never send a single recovery email. Shopify has the feature built in — most merchants just never finish configuring it.
What the full guide covers
1

Open Settings → Checkout → Abandoned carts

The recovery settings live under checkout config, not under Marketing — that's why most people never find it.

2

Set the first email to 1–4 hours

Fast enough that intent is still warm. Beyond 24h, recovery rates fall off a cliff.

3

Write a plain subject line

“You left something behind” beats “🔥 50% OFF WAIT!!!”. You're reminding, not shouting.

4

Decide the discount policy once

Auto-discounts in recovery emails train customers to abandon on purpose. Use them sparingly, if at all.

5

Send a test order through

Abandon a real cart on your store, receive the email, click the link, verify checkout restores the cart.

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